You have to go check out Zoho.com's business applications. I've been using them for a few days now, after having used Salesforce.com, and LongJump.com, and MS Office and Office Live Small Business apps.
This thing blows them away.
Zoho has officially "commoditized" the CRM and SaaS Business Applications space. Their pricepoint is so competitive and their funcitonality is so high that anyone in this space who thought they were going to be in the business of selling seats for revenue is now going to have to change their business model. this thing is fantastic.
